Frequently Asked Questions
Thank you for your interest in our Designs, please feel free to contact us if you have any questions.
About our Designs
Answer: When you buy from the Original Artist eProductSales, you are buying Wings of High Quality, Style, and Comfort to be used on many occasions with the Proper Care. Each pair of Wings will be unique and an Original Work of Art. All of our Wings are 100% Authentic Editions created by the Original Artists.
Question: Do you take Custom Orders?
Answer: We are focusing on our eProductSales Collections at this Time. Due to our busy schedule, our Order Book is Full and does not allow us to accept Custom work. However if their is a particular style you are looking for, we might be able to find the perfect pair for you. Custom Work Starts at $500.
Question: What are the Wings made out of?
Answer: Feathers, Fabric, and Design.. We focus on each Design piece through Concept, Illustration, Model, to a completed Original Art Piece, each Work will be unique and all are an Original Work of Art.
Ordering and Shipping
Question: Do you ship Internationally?
Answer: Yes!! We do ship Internationally, and have shipped many pairs successfully without any problems. We ship Via USPS International Express Mail Only as it provides Tracking and insurance.
Question: Do you combine shipping on orders?
Answer: Yes, We love to combine shipping on multiple orders. Please keep in mind that some of our larger sets require their own box and cannot be combined with other Wing Sets. Their is a 1 Week additional wait time for each additional pair, Please let us know if you have a timeframe you are trying to meet and we can work with you where possible.
Question: When can I expect my order to arrive?
Answer: Standard Preparation usually takes 5 weeks Wing Preparation time, not including shipping time. Wing preparation is scheduled by payment clear date, and once payment is complete and cleared wing preparation begins. Approximate time for Wings in your Hands is 7 weeks Local United States. International is approximately . Our Studio offers Ready Made Designs and Rush Out of Studio Orders that you might be interested in.
Question: How much time in advance of my event should I should the Wings?
Answer: We recommend ordering a minimum of 6 weeks ahead of time for Mission Critical Items in the United States. Internationally we recommend ordering 2 months ahead of time. If you have a Timeframe, we also recommend selecting Express Mail and providing your Timeframe in your Payment.
Question: What is your Return Policy?
Answer: eProductSales Wings are uniquely handcrafted by the original artists. Each pair of wings will be unique, no two pairs of wings will be exactly the same, and all are an Original Work of Art. Due to the nature of our product, All sales are Final.